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Online Returns Policy

We want you to be delighted! What we do to ensure your online purchase experience is as pleasurable as possible ?

  • We describe items available through online as accurately as possible, and are available to answer any questions you might have.
  • We double check that the item shipped is exactly as ordered.
  • We double check the garments are first quality and free from manufacturing and materials faults.
  • We have an “Instant Ship Policy” to ensure you receive your purchase as soon as possible. In the case that we have unexpected delays, you will be advised immediately.

What if I have ordered something but it is the wrong size or colour or is for any reason not to my liking ?

You may return it to us for a refund, exchange or credit towards your next purchase.

The fine print:
  • The item(s) must be unworn and in original condition.
  • Tags must be attached.
  • Please complete the Request to Return form here.
  • Please ensure we receive the item for return within four weeks of the date on your receipt.
  • Please consider how you send returns as we are unable to process returns if we do not receive them. We recommend you select a method that has a tracking advantage.
  • Please address returns to LIN & BARRETT ONLINE 648 DARLING ST ROZELLE, NSW 2039

What is the modality of a refund/exchange/credit note ?

We will refer to your returns paperwork for your instructions as to whether you would like to exchange, to refund, or take a credit note.

Modalities of a refund :
  • If the original purchase was sent with free delivery, we process a credit less a charge for postage and handling of $10.
  • If the original purchase included a delivery fee, you will receive a refund for the value of the goods returned, but not the delivery charge.
  • We are unable to process refunds in store. Refunds for products bought on line are only available for products sent back to the online store.
Modalities of an exchange:
  • You will receive a credit for the full cost of the original purchase, and delivery of the replacement item(s) will be waived.
  • You may choose to return your purchase in store or on line for credit note or exchange.
Modalities of requesting a credit note:
  • You may choose to return your purchase in store, or on line for credit note or exchange.
  • The credit note may be presented for instore or on line purchases. It must be presented to be redeemed in store.
  • The credit note is valid for six months.
  • If you don’t return your purchase to store, we will post your credit note to you.

What if I find the item is faulty ?

In the unlikely event that this is the case, please return it to us, and accept our apologies for the inconvenience and disappointment.

The fine print:
  • Please complete the Request to Return form here.
  • Please consider how you send returns as we are unable to process returns if we do not receive them. We recommend you select a method that has a tracking advantage.
  • Please address returns to LIN & BARRETT ONLINE 648 DARLING ST ROZELLE, NSW 2039

What is the modality of a refund/exchange/credit note ?

We will refer to your returns paperwork for your instructions as to whether you would like to exchange, to refund, of take a credit note.

Modalities of a refund :
  • We will process a full refund including a delivery fee, if it was part of the charges in the first case.
  • We will include recompense for reasonable delivery charges relating to the return of the faulty item.
Modalities of an exchange or a credit note:
  • You will receive a credit for the full cost of the original purchase, including any delivery charges included in the original transaction.

In-store Returns Policy

What we do to ensure your in-store purchase experience is as pleasurable as possible ?

  • In all our stores you will enjoy a personalised approach by our sales team to ensure your needs are met.
  • Being able to see and feel our beautiful products in hand, rather than on a computer screen, is a wonderful advantage and ensures you are delighted with your selections.
  • Having the advantage of a personalised fitting with one of our experienced sales team, likewise, ensures the success of your purchase.
  • As we complete your sale, we will inspect and ensure your purchase is free from faults to ensure you have a first quality product.

What if I have purchased something in store but on reflection, realise it is the wrong size or colour or is for any other reason not to my liking ?

You may return it to us in store for an exchange or credit note.

The fine print:
  • The item(s) must be unworn and in original condition.
  • Original tags must be attached.
  • Please return the garment to store within two weeks of the date on your receipt.

What if I find the item is faulty ?

Please accept our apologies for the inconvenience and disappointment. This is something we endeavour to identify before you purchase the item.

In accordance with The Department of Fair Trade regulations, we will assess the issue and resolve by one of the following way :
  • Replacement
  • Repair
  • Refund
We promise to resolve as promptly and as fairly as possible. Some faulty items may need to be sent back to the supplier for Quality Control, assessment. We will advise you of the time frames involved.