Please accept our apologies for the inconvenience and disappointment. This is something we endeavour to identify before you purchase the item.
In accordance with The Department of Fair Trade regulations, we will assess the issue and resolve by one of the following way : - Replacement
- Repair
- Refund
We promise to resolve as promptly and as fairly as possible. Some faulty items may need to be sent back to the supplier for Quality Control, assessment. We will advise you of the time frames involved.